Superior
Service and Quality Products We have over 50 employee owners, office/warehouse facilities in Plainview, New York and Franklin Lakes, New Jersey. Our warehouses ensure timely delivery of products and replacement parts. Wallace Eannace is not just another sales representative but a "full service" team providing customers with: Technical Service, Field Sales Engineering, Customer Service and Product Service. Our goal is customer
satisfaction. We work at this using Quality Improvement Strategies from the ISO 9000
and other Total Quality Management systems. The manufacturers we represent are dedicated to the
quality way of doing business. This partnership between quality manufacturing and quality
local service is crucial in meeting the
needs of consulting and facility engineers, architects, building owners and managers,
industrial firms, institutions, government agencies, mechanical contractors and
wholesalers.
The
Best Technical Service Our technical support team consists of graduate engineers, certified technicians and master mechanics. They attend all of our manufacturers' technical schools, ASHRAE training programs, and other professional continuing education programs. Their continuous training is not concentrated solely on our products, but is truly geared towards achieving total system knowledge. Our experts in fluid handling technology and motor control applications are available to assist you with equipment selection, specifications, drawings, surveys, and walk-throughs. These combined dimensions of
our technical service make it the best in the Metropolitan area.
Our
Service Approach Field Sales: Specializing in one of the four major markets served by Wallace Eannace (industrial, commercial, institutional, residential) our field sales team provides troubleshooting, design, application, and product line information. Product Services: Each of our sales regions fields a team equipped to handle mechanical equipment problems. In-warranty repairs are performed either at the warehouse/service facility or in the field. Field Technical Service: Our technical service engineers provide answers to application questions and help troubleshoot system problems. Inside Sales/Customer
Service: Our inside sales group has an in-depth understanding of product applications
and can deliver accurate prompt equipment sizing, selection, and pricing information. We believe in the value of technical support and technical education for our industry. Our engineers use the latest information technology and can offer on-the-spot selection, design, layout, pricing, harmonic analysis, specifications, CAD drawings, calculations of performance, and operating costs of HVAC fluid handling and steam systems. We contribute to industry education through our technical presentations, seminars, and training workshops. * Wallace Eannace Associates, Inc. engineers, along with instructors from ITT Fluid Handling, offer in-house technical seminars that range from basic training for new engineers to advanced seminars on complex cooling and condenser water systems. * Our training workshops educate distributors on our products and their application. * We provide training and present informational seminars for mechanical contractors, technicians and building personnel. We also supply owners with instruction on operation and maintenance of installed products. Through our membership in
ASHRAE (American Society of Heating, Refrigeration, and Air-conditioning Engineers, Inc.),
ASPE (American Society of Plumbing Engineers), and other engineering associations and
societies, our trained professionals continue to build the knowledge base of our industry. Innovation - Products & Systems for Today's Needs Digital control technology and standard protocols such as ASHRAE's BACnet are leading changes in HVAC systems and technology. These combined with our new fluid handling technologies, variable speed technology and advanced products, produce HVAC systems with exceptional performance. We welcome the opportunity
to work with our customers in optimizing system efficiency and minimizing energy use while
providing user comfort. Our Measure of Success - Satisfied Customers Our customers rely on us for quality products and system expertise that is offered by few in our industry. We are committed to meeting our customers' on-going service needs: * We stock a full supply of factory parts in our two warehouses. * Our field technical service engineers and product service technicians troubleshoot and correct system and product problems. * Our customer service
people can answer customer questions and concerns. We are dedicated to building our customer base by providing outstanding service and superior quality products. We invite you to join our network of satisfied clients and customers. Contact Information
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